Handmadedolls

FAQ

Short answers from daily shop use — not legal advice.

How do I get my pattern after paying?

After a confirmed PayPal payment the download appears on the thank-you page. Later you can find the files under My patterns — with order number and the PayPal email, or in your account.

Do I need an account?

PayPal works without a shop account. Bank transfer needs an account with name, address and phone.

Do you ship the pattern too?

No. Patterns are digital PDFs. Shipping applies only to handmade dolls.

Which languages are the PDFs in?

Each pattern lists the available languages. After purchase, later versions of the same pattern stay available to you.

I lost the order email. What now?

On My patterns enter the order number and email. Both must match the order.

What does made to order mean?

The doll is crocheted after the order. The approximate time is on the product page.

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